Privacy Policy Last updated: 24/02/2024

At Bitcoin Everest AI (“We” or “Our”), we are fully committed to protecting your personal data and privacy rights.

This Privacy Policy outlines how we collect, store, process, and use your information when you interact with our website, Bitcoin Everest AI (referred to as the “Website”).

We are guided by the following key principles:

• Transparency in how your Personal Data is handled:

We strive to keep you fully informed about how your data is used, giving you the ability to make clear and confident decisions. Whether you're browsing the Website or interacting with a third-party trading platform, we’ll provide relevant and timely information regarding the use of your data.

If additional information is needed, we’ll make sure it reaches you at the right time and in the right context. Our team is also available to clarify anything you don’t understand (unless restricted by law). You can reach us at: [email protected]

• Your data is processed only for the purposes described here:

We may use your Personal Data to provide access to the Website and connect you with third-party crypto trading services (our “Services”). This includes improving your experience, optimising our platform, complying with legal obligations, and protecting our rights and services.

We may also use your information to better understand your preferences and personalise how we present content or services to you.

• You have full control over your data – and we support that:

We allocate the resources needed to help you exercise your privacy rights. This includes the ability to review, modify, delete, restrict, or transfer your Personal Data. Just contact us and we’ll respond in line with South African privacy regulations and applicable law.

• Commitment to Your Data Security:

While no system can ever be 100% secure, we take your privacy seriously and implement a wide range of up-to-date technical and organizational measures to protect your Personal Data from unauthorized access, loss, or misuse.

Our Privacy Commitments

1. What This Policy Covers

This Privacy Policy explains which types of Personal Data we collect, how we collect it, how we use it, and in which cases we may share it with third parties. It also outlines how we secure and process your data.

“Personal Data” means any information related to an identified or identifiable individual — that is, someone who can be recognized either directly or indirectly using other available information.

The term “processing” includes actions like collecting, storing, updating, using, transmitting, or deleting your Personal Data.

Our Services are intended for users aged 18 and older. We do not knowingly collect or process Personal Data from minors. If we learn that such data was collected by mistake, we will delete it promptly.

2. When We Collect Personal Data

We collect Personal Data when you use our Services, browse the Website, or engage with any of our communication channels. This can include information you submit directly, or data we gather from your interactions or from trusted third-party partners.

3. Is It Mandatory to Share Personal Data with Us?

You’re not obligated to provide Personal Data. However, without it, we may not be able to give you full access to the Website or Services. In some cases, lack of data may cause features to work incorrectly or be unavailable.

4. What Personal Data Do We Collect?

Automatically collected data: This includes activity logs, IP address, device type, browser type, visit timestamps, crash logs, and general information about your interaction with our Website. Some of this data may not be personally identifying.

Data you provide: This includes any information you submit while using our platform or interacting with third-party trading services via Bitcoin Everest AI.

Data for trading purposes: In order to use connected third-party platforms, we may request your full name, phone number, and email address.

5. Why We Process Your Personal Data – and On What Legal Basis

At Bitcoin Everest AI, we only process your Personal Data when there is a valid reason to do so. Each purpose for collecting and using your data is supported by a clear legal foundation.

We never use your Personal Data without a lawful basis. The main legal grounds we rely on include:

Your consent: You may choose to share your Personal Data with us, for example, when you fill out a form or agree to be connected with a third-party trading service. In these cases, we process your data based on your clear permission.
Legitimate interests: We may process your Personal Data to improve our services, protect the platform, or support legal claims. When doing so, we ensure our interests do not override your rights.
Legal obligations: Sometimes, we are required by law to process certain types of Personal Data — for example, to comply with anti-fraud regulations or user verification policies.

If you'd like more details about how we rely on legitimate interests or other legal bases when handling your data, feel free to contact us at [email protected].

Below you’ll find examples of why we process your Personal Data and which legal grounds apply to each purpose.

	Purpose of Processing	Legal Basis
1	Forwarding your information to third parties upon your request This applies when you ask us to share your details with external crypto or trading service providers.	Your consent
2	Responding to your inquiries or support requests We use your data to provide answers, help, or assistance when you contact our team.	Legitimate interest (support and communication)
3	Complying with legal or regulatory obligations We process your data if required by South African law or relevant authorities.	Legal obligation
4	Improving our platform and services This includes collecting crash logs, feedback, and performance metrics to make Bitcoin Everest AI better.	Legitimate interest (service improvement)
5	Detecting and preventing fraud or misuse We may analyze behaviour to prevent security threats or dishonest activity on the platform.	Legitimate interest (platform protection)
6	Supporting operations that allow us to run our services Examples include internal admin, strategy, legal reviews, or system maintenance.	Legitimate interest (business operations)
7	Performing analysis and statistics We use data insights to improve service delivery, security, and decision-making.	Legitimate interest (data analysis)
8	Protecting our legal rights and the rights of others This includes legal claims, enforcement of terms, and protection of user and company assets.	Legitimate interest (legal protection)

6. Sharing Your Personal Data with Third Parties

Bitcoin Everest AI may share your Personal Data with trusted third-party service providers who help us deliver key services — including secure hosting, analytics, research, user experience optimization, and diagnostic support.

If you explicitly ask us to connect you with a third-party trading platform, we will forward your contact details to them. These third parties will then handle your data according to their own privacy policies, which we encourage you to review before engaging. In some cases, your data may be shared with multiple platforms.

We may also share your information with our business partners and affiliated companies who support us in improving the quality of services we provide on the Website.

In certain situations, we may be legally required to disclose your Personal Data to South African regulators, government authorities, or legal bodies — for example, to protect our rights or resolve legal disputes.

If Bitcoin Everest AI is involved in a business transaction such as a merger, acquisition, or asset sale, your Personal Data may be shared with relevant parties (buyers, investors, lenders) as part of that transaction. We will ensure this is done lawfully and transparently.

7. Cookies & Third-Party Services

We may use third-party tools like analytics providers or advertising platforms that place cookies on your device. These services help us understand how you interact with our Website and improve your experience. Each provider manages its own privacy policy.

A cookie is a small data file stored on your browser or device when you visit the Website. It helps remember your preferences, track your actions, and offer a more personalized experience.

Cookies also allow us to run analytics and collect statistics about how users engage with our services. Some cookies are temporary (session cookies) and are deleted once you close your browser. Others (persistent cookies) stay on your device to help recognize you next time you visit.

Types of cookies we may use:

We categorize cookies based on what they do and how they support your browsing experience. Each type plays a specific role in helping us run Bitcoin Everest AI smoothly and securely.

Type of Cookie	Purpose	Details
Strictly Necessary Cookies	These cookies are essential for the website to work properly. They allow you to navigate pages, access secure areas, and use requested features. They help your device load and display content correctly and ensure stable access across the platform.	These cookies may store basic personal data, like your username or login timestamp, to keep you signed in. They are session-based and are automatically deleted when you close your browser.
Functionality Cookies	These cookies help us remember your settings and preferences — like your language, region, or display choices — when you return to the Website.	These cookies stay active beyond your browsing session and expire after a set period.
Performance Cookies	We use these to collect anonymous data about how users interact with the Website. This helps us test features and improve the user experience over time.	These cookies don’t store information that directly identifies you. Some are session-based; others may stay longer depending on their purpose.

Managing and Removing Cookies

You can control or delete cookies anytime through your browser settings. Below are links to cookie management guides for popular browsers:

Keep in mind that disabling cookies may affect how the Website functions, and some features may not work as intended.

Online Tracking Notice

We currently do not respond to “Do Not Track” (DNT) browser signals.

8. Retention of Your Personal Data

8. How Long We Keep Your Personal Data

Bitcoin Everest AI stores your Personal Data only for as long as necessary to fulfill the purposes described in this Policy — or as required by applicable laws, industry rules, or legal obligations.

If we connect you with a third-party trading platform, we may retain and share your details with them for up to 12 months. With your permission, this period can be extended for another 12 months.

We regularly review stored data to ensure it's still needed. If it's no longer relevant or necessary, we delete it securely.

9. Data Transfers to Other Countries or International Bodies

Your Personal Data may occasionally be transferred outside of South Africa to trusted international partners or platforms. When we do so, we ensure your rights remain protected through proper legal safeguards and secure transfer protocols.

If you reside in the European Economic Area (EEA), we only transfer your data to countries or organizations that:

Are recognized by the European Commission as having adequate data protection laws (under GDPR Article 45).
Are parties to legally binding agreements between authorities (Article 46(2)(a) GDPR).
Use standard data protection clauses approved by the EU (Article 46(2)(c) GDPR). More information: EU model clauses.

If you'd like more information about how your data is protected when transferred internationally, please contact us at [email protected].

10. How We Protect Your Data

We use a combination of technical and organizational measures to protect your Personal Data from loss, misuse, unauthorized access, or damage. These include encryption, firewalls, access controls, and monitoring tools.

However, no system is 100% secure. While we work hard to protect your data, we cannot guarantee complete protection, especially during online transmission or when third parties are involved.

In some situations, we may be required by law or regulation to share your Personal Data with government bodies or regulators. When this happens, our ability to control how these third parties handle your information may be limited.

Please note that transferring data over the internet always involves some level of risk. We encourage you to use secure networks and devices whenever possible.

11. Links to External Websites

Our Website may include links to third-party websites or applications. Please note that Bitcoin Everest AI does not control these external sites or how they handle your Personal Data. We are not responsible for their privacy policies, practices, or content.

We recommend reviewing the privacy policy of any third-party site or app before sharing your Personal Data or using their services.

12. Your Data Privacy Rights

You have the right to know whether we collect Personal Data about you, to review and correct it, to request its deletion, or to limit how it’s used. You may also object to certain processing activities.

You can contact us at [email protected] to exercise any of your rights or make inquiries.

If you are a resident of the European Economic Area (EEA):

You have the following rights under the GDPR:

Right of Access

You may request confirmation that we are processing your data and receive a copy, along with details such as:

Why we’re processing your data
What categories of data are involved
Who we share it with, especially if outside the EEA
How long we plan to store it
Your rights to modify or erase it
Your right to file a complaint with a supervisory authority
Where your data originated (if not collected directly from you)
Whether automated profiling is used
Which safeguards apply for international transfers

We will provide your data in a standard electronic format unless you request otherwise. However, we may limit disclosure if it affects the rights or freedoms of others.

Right to Rectification

You can request corrections to any inaccurate or outdated Personal Data about you. You may also provide a statement to complete any incomplete data.

Right to Erasure ("Right to be Forgotten")

You may request we delete your Personal Data if:

It is no longer needed for its original purpose
You withdraw your consent and no other legal basis applies
You object to processing based on our legitimate interest
Your data is used for direct marketing, and you object
Your data was processed unlawfully
We must erase it to comply with legal obligations

This right does not apply if the processing is legally required or necessary for the establishment or defense of legal claims.

Right to Restrict Processing

You may request that we limit how we process your Personal Data in the following cases:

You question the accuracy of your data — we will pause processing while verifying it.
The processing is unlawful, but you prefer to limit use instead of deletion.
We no longer need your data, but you need it for legal claims.
You object to processing based on our legitimate interests, and we are evaluating that objection.
You object to use for direct marketing, including related profiling.

During restriction, we may still store your data, but will only use it with your consent, or for legal, public interest, or rights protection reasons.

Right to Data Portability

You can ask to receive your Personal Data in a structured, commonly used, and machine-readable format. You also have the right to transfer it to another provider, where technically possible.

This right applies only when the processing is based on your consent or a contract and is done by automated means. It must not infringe on others' rights or freedoms.

Right to Withdraw Consent

You may withdraw your consent for data processing at any time. This will not affect any processing already done before your withdrawal.

Right to Object

You may object at any time to the processing of your Personal Data if it’s based on our legitimate interests — especially where your individual situation gives reason to object. We will stop processing unless we can prove compelling legitimate grounds that override your rights.

You may also object at any time to your data being used for direct marketing or related profiling — and we will stop doing so immediately.

Right to File a Complaint

If you reside in the EEA, you have the right to lodge a complaint with your national data protection authority regarding how we process your Personal Data.

Please note: your rights under this section may be limited by applicable EU or Member State laws that apply to us.

How We Handle Rights Requests

We aim to respond to all valid requests within 30 days. If a request is complex or we receive many requests, we may need up to 2 additional months. We'll inform you in such a case.

Requests are free of charge. However, if your request is repetitive or clearly excessive, we may charge a reasonable fee or decline it.

To process your request, we may ask for additional information to confirm your identity — especially if we have any doubts.

12. Updates to This Policy

We reserve the right to modify this Policy periodically. Whenever changes are made, we will inform you by posting the revised Policy on the Website. Moreover, for significant updates, we will endeavor to notify you through communication methods deemed reasonably effective to inform you of such changes, and by posting a notice on the Website. Unless otherwise specified, all modifications will become effective once the updated Policy is published on our Website.